Refund Policy

Send an email to louisricard10@gmail.com with the word "refund" and the email address you used to buy. That is all we need.

We process refunds within 7 days of your email. Your bank or card issuer usually shows the money back within 5 to 10 business days after that. The refund goes back to the same card you paid with — we cannot send it anywhere else.

When we refund you, full access ends and your account returns to the free 10 questions. Your progress stays, so if you come back later nothing is lost. If you would rather have everything erased, say so in your email, or use Delete my account in Settings.

After 7 days we cannot promise a refund, but you can still write to us. If something went wrong — you were charged twice, or the app did not work for you — tell us and we will make it right.

Library, nonprofit, and school licenses are invoiced separately and are covered by the terms on the agreement we send you. Start with a free 15-day pilot on the organizations page before you commit any budget.

You never have to pay to try the app. Ten questions are free, out loud, with grading and feedback — no account and no card needed. Start at the practice interview.